“It’s corny – but Westbrook is our home away from home!”
Our head receptionist at Westbrook, Kelly, has been with the practice since its launch and has played a key role in our early story.
It’s been a pleasure to watch her grow at the same time!
Do you think you could go on a similar journey with North Star?
I’ve worked in the industry for seven years now.
I had very different experiences at the first two practices in my career, good and bad! That perspective puts me in a great place to understand what we do differently at Westbrook – and why it works.
Hopefully by reading about my time here you can get an idea of why North Star practices are great places to work, and why you should join us!
As soon as I walked into the practice I could tell that things were different here
I was completely new to the industry when I joined my first practice but it quickly felt like a family – we got along very well and worked together as a team.
It was a bit of a shock to the system at my second stop as it was completely different.
I was fortunate to have the opportunity to return to my first practice – but the problem was that things were quiet and we often didn’t have a vet in practice. Clients could see how difficult it was.
I actually caught wind of Westbrook setting up via a client. She was asking how we thought we’d get on with a new practice opening in the area.
Once I heard about Westbrook, the rest was history!
As soon as I walked into the practice I could tell that things were different here.
“It’s corny – but Westbrook is our home away from home!”
Things have taken off so well and it’s really nice to see our hard work paying off as we go from strength to strength. We’re just so busy!
The team that we’ve built work so well together and we’re growing all the time.
Being in a corporate veterinary environment, you’re just a number. There’s no personalisation, there’s no thanks – it can be really sad.
Even something like HR – in previous practices I’m sure they had HR teams but we didn’t have a clue who they were, whereas at North Star we have Christy who is so lovely, it makes such a difference.
From my first conversations with the directors – they couldn’t have been more helpful and you can tell that they genuinely care about each member of the team.
It’s been so lovely and so rewarding opening up this practice and watching it grow.
The best way to describe Westbrook is our home away from home, which sounds corny! But it’s the only way I can explain how good it is to feel comfortable and happy while at work.
